The Savvy VetTech

A Lesson for Veterinary Technicians on Taking Client Phone Calls

by Lori Hehn - January 26, 2016 at 9:00 AM

I had just started my internship after finishing veterinary school. I was on my emergency overnight rotation, and I was the only one on duty.

One of the veterinary technicians took a phone call from a frantic client that stated her dog had been impaled by a stick through its chest. The owner was obviously told to bring the dog in immediately.

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ICYMI: Client Communication Twitter Chat Summary

by Lori Hehn - September 11, 2015 at 5:26 PM

If you weren't able to make it to our Twitter Chat on Client Communication, take a moment to read through it and see what we discussed. We hope you can make it next time! 

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How-To Twitter Chat With Us About Client Communication!

by Lori Hehn - September 8, 2015 at 7:15 PM

We are excited to be hosting a Twitter Chat on Client Communication this week! 
When? This Thursday, September 10th at 5pm PST (8pm EST)
Where? Twitter
Host: @savvyvettech
Who? Vet techs, students, receptionists, vet assistants, veterinarians, and managers

If you have not participated in a Twitter Chat before, it is a very fun and easy thing to do!

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Helping Clients Stay Happy!

by Lori Hehn - August 11, 2015 at 7:27 PM

We all know them well. If you have worked in a veterinary clinic for even a short amount of time you may have had to deal with some grumpy clients. Here are a few tips to make it easier to deal with clients to keep things running smoothly!

Remember that the most common cause of clients being upset is a miscommunication. Mix that with emotions, a sick pet, and money and there is bound to be a grouchy client somewhere.

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Discussing Anesthesia With Clients

by Lori Hehn - April 22, 2014 at 5:16 PM

One of the most common reasons owners neglect dental care or other procedures for their pet is fear of anesthesia. In fact, many owners have either had a negative experience surrounding anesthesia with a previous pet or with themselves, or have a friend who had a bad experience. Veterinary medicine has come a long way in terms of standards of care and many people do not realize how advanced our anesthesia protocols and procedures have become.

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