The Savvy VetTech

How You Can Better Communicate With Clients!

by Lori Hehn - June 22, 2016 at 8:54 AM

Technicians are often a first point of contact when a client enters the hospital with their pet. To ensure a successful visit, good client communication skills are a must.

There are a few key pieces that should be a part of any visit. As we all know, a first impression can be lasting and we want clients and their pets to have a positive experience.

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Newly Adopted Pets: Advice for Owners

by Lori Hehn - May 5, 2016 at 9:00 AM

As part of general practice, we frequently see newly adopted pets and are asked many questions in regards to training and introducing a new pet into the household.

Veterinary technicians are often this first contact at the time of the appointment and get many questions from the owner about welcoming and care of this new adoptee into their home. We want these new pets to be part of the family and want to ensure a smooth transition.

Sometimes adopted pets need some behavior training and guidance when they are introduced to a new home.

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in adoption, Client Education 0 Comments

Post-Whelping in Dogs

by Lori Hehn - November 25, 2015 at 2:53 PM

Unfortunately pet owners sometimes find themselves with a litter of puppies and don't know how to care for them. Veterinary technicians are often the point of contact for these questions. Here are a few things to know and share!

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Teaching Owners About Insulin

by Lori Hehn - July 3, 2015 at 10:00 AM

It can be very intimidating or scary for owners to think about giving injections to their pets. With some encouragement and a good demonstration, the majority of pet owners will quickly become comfortable administering injections.

It is important that the owner receives handouts on diabetes, insulin, and administration. The information can be overwhelming, especially if they are apprehensive; they may forget some of what you tell them.

The doctor should go over diabetes with the owner, but technicians often give the insulin injection demonstration. Therefore, technicians should be familiar with insulin handling, and knowledgeable enough to answer basic questions about insulin and administration.

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Veterinary Surgery- What to Expect Radio Show!

by Lori Hehn - May 27, 2015 at 3:00 PM

This coming Saturday, May 30th at 1:00 EST, Dr. Mauricio Dujowich will present the topic “Veterinary Surgery-What to Expect” on the Animal Airwaves Live call-in radio program on WUFT-FM. The episode was prerecorded this week so there will not be a live call in section during the show. Just as in people, many diseases as well as traumas experienced by pets require surgery for the best prognosis. Dr. Mauricio Dujowich, a veterinary surgery specialist, will discuss some of the more common situations requiring surgery, techniques now being used to treat various conditions, why a team approach to problem solving benefits animal patients and what pet owners should know if surgery is recommended for their pet. Listeners can also tune into the show online for live streaming during the broadcast:

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in surgery, Client Education 0 Comments
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