The Savvy VetTech

8 Ways to Deal With A Cray Cray Veterinary Client

by Lori Hehn - May 11, 2018 at 1:24 PM

A veterinary client can come in all forms. In fact, dealing with them is somewhat of an art form that you will learn over time.

Despite your best work and stellar customer service skills, you will definitely have interactions with clients that are very difficult from time to time. No matter what you do, they will not be satisfied.

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How You Can Better Communicate With Clients!

by Lori Hehn - June 22, 2016 at 8:54 AM

Technicians are often a first point of contact when a client enters the hospital with their pet. To ensure a successful visit, good client communication skills are a must.

There are a few key pieces that should be a part of any visit. As we all know, a first impression can be lasting and we want clients and their pets to have a positive experience.

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Newly Adopted Pets: Advice for Owners

by Lori Hehn - May 5, 2016 at 9:00 AM

As part of general practice, we frequently see newly adopted pets and are asked many questions in regards to training and introducing a new pet into the household.

Veterinary technicians are often this first contact at the time of the appointment and get many questions from the owner about welcoming and care of this new adoptee into their home. We want these new pets to be part of the family and want to ensure a smooth transition.

Sometimes adopted pets need some behavior training and guidance when they are introduced to a new home.

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in adoption, Client Education 0 Comments

Post-Whelping in Dogs

by Lori Hehn - November 25, 2015 at 2:53 PM

Unfortunately pet owners sometimes find themselves with a litter of puppies and don't know how to care for them. Veterinary technicians are often the point of contact for these questions. Here are a few things to know and share!

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Teaching Owners About Insulin

by Lori Hehn - July 3, 2015 at 10:00 AM

It can be very intimidating or scary for owners to think about giving injections to their pets. With some encouragement and a good demonstration, the majority of pet owners will quickly become comfortable administering injections.

It is important that the owner receives handouts on diabetes, insulin, and administration. The information can be overwhelming, especially if they are apprehensive; they may forget some of what you tell them.

The doctor should go over diabetes with the owner, but technicians often give the insulin injection demonstration. Therefore, technicians should be familiar with insulin handling, and knowledgeable enough to answer basic questions about insulin and administration.

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