Illness of a loved one can be a very stressful time, and people often have no idea how to deal with the emotional pain. When it comes to companion animals, the feeling may be more intense, because not only will the owners feel distress and sadness, they will also feel a huge amount of responsibility, and perhaps even guilt.Read More
Technicians are often a first point of contact when a client enters the hospital with their pet. To ensure a successful visit, good client communication skills are a must.
There are a few key pieces that should be a part of any visit. As we all know, a first impression can be lasting and we want clients and their pets to have a positive experience.Read More
I had just started my internship after finishing veterinary school. I was on my emergency overnight rotation, and I was the only one on duty.
One of the veterinary technicians took a phone call from a frantic client that stated her dog had been impaled by a stick through its chest. The owner was obviously told to bring the dog in immediately.Read More
If you weren't able to make it to our Twitter Chat on Client Communication, take a moment to read through it and see what we discussed. We hope you can make it next time!Read More
We are excited to be hosting a Twitter Chat on Client Communication this week!
When? This Thursday, September 10th at 5pm PST (8pm EST)
Who? Vet techs, students, receptionists, vet assistants, veterinarians, and managers
If you have not participated in a Twitter Chat before, it is a very fun and easy thing to do!Read More