The Savvy VetTech

8 Ways to Deal With A Cray Cray Veterinary Client

by Lori Hehn - May 11, 2018 at 1:24 PM

A veterinary client can come in all forms. In fact, dealing with them is somewhat of an art form that you will learn over time.

Despite your best work and stellar customer service skills, you will definitely have interactions with clients that are very difficult from time to time. No matter what you do, they will not be satisfied.

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Vet Tech Kept Dog; Owner Thought Was Euthanized

by Lori Hehn - March 23, 2018 at 9:03 AM

It may seem shocking, but this is not the first time I have heard about a story like this.

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How To Help Dog Owners Cope with Their Furry Friend’s Illness: A Guideline for Vet Techs

by Anna Smith - June 2, 2017 at 11:52 AM

Illness of a loved one can be a very stressful time, and people often have no idea how to deal with the emotional pain. When it comes to companion animals, the feeling may be more intense, because not only will the owners feel distress and sadness, they will also feel a huge amount of responsibility, and perhaps even guilt.

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How You Can Better Communicate With Clients!

by Lori Hehn - June 22, 2016 at 8:54 AM

Technicians are often a first point of contact when a client enters the hospital with their pet. To ensure a successful visit, good client communication skills are a must.

There are a few key pieces that should be a part of any visit. As we all know, a first impression can be lasting and we want clients and their pets to have a positive experience.

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A Lesson for Veterinary Technicians on Taking Client Phone Calls

by Lori Hehn - January 26, 2016 at 9:00 AM

I had just started my internship after finishing veterinary school. I was on my emergency overnight rotation, and I was the only one on duty.

One of the veterinary technicians took a phone call from a frantic client that stated her dog had been impaled by a stick through its chest. The owner was obviously told to bring the dog in immediately.

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