The Savvy VetTech

7 Tips for Vet Techs to Improve the Client Experience

by Cathy Barnette - April 29, 2020 at 12:10 PM

For many clients, visiting the veterinarian is just another chore to check off their to-do list. It’s not good and it’s not bad; it’s just something that needs to be done.

But what if it doesn’t have to be that way? Clients who have a positive experience are more likely to keep returning to your clinic, giving you and your coworkers more opportunities to educate that client and provide optimal care for their pet.

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5 Clients You Might Encounter in a Veterinary Practice

by Cathy Barnette - April 27, 2020 at 8:01 PM

As you work in veterinary practices, day in and day out, you may begin to notice some trends. There are certain types of clients that seem to crop up on a regular basis… and those clients can either make or break your day!

Understanding common clients that you may see in practice, and developing strategies to work with these clients, can go a long way towards helping your career off to a successful start.

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Heatstroke Treatment Review for Vet Techs

by Lori Hehn - July 12, 2018 at 11:00 AM

It is getting hot outside! Heatstroke is very common during the summer and very dangerous. Remind your clients about the dangers of heatstroke. Let's take a moment to review.

Heatstroke is a very serious concern, especially in the hot summer months. Providing good client education on this subject is especially important.

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8 Ways to Deal With A Cray Cray Veterinary Client

by Lori Hehn - May 11, 2018 at 1:24 PM

A veterinary client can come in all forms. In fact, dealing with them is somewhat of an art form that you will learn over time.

Despite your best work and stellar customer service skills, you will definitely have interactions with clients that are very difficult from time to time. No matter what you do, they will not be satisfied.

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Vet Tech Kept Dog; Owner Thought Was Euthanized

by Lori Hehn - March 23, 2018 at 9:03 AM

It may seem shocking, but this is not the first time I have heard about a story like this.

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